Shipping policy

Shipping Policy

Our goal is a transparent, predictable shipping process.

Shipping Range

We currently ship within the United States only, including all 50 states. We do not ship to international destinations at this time. Delivery to Alaska, Hawaii and US territories may take longer than the times stated below.

Order Processing Time

Orders are processed within 1–2 business days, Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day.

Transit Time

Standard shipping: 5–8 business days after dispatch.

Total Delivery Time

6–10 business days from order to delivery. Delivery times are estimates and may vary due to weather, carrier delays and other factors outside our control.

Shipping Costs

Free standard shipping on orders over $99. Orders below that threshold are charged a flat rate shown at checkout. All costs are shown before you complete your order — there are no hidden fees added afterwards.

Carriers and Tracking

We ship with established national carriers. When your order is dispatched you will receive an email containing a tracking number. If you have not received tracking information, or the tracking number does not work, contact support@afrorivane.com.

Incorrect Addresses

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will reship once you confirm the correct address, but the reshipping cost is payable by you.

Lost, Delayed or Damaged

If tracking has not updated for 10 business days, contact us and we will open a carrier investigation. Parcels confirmed lost in transit will be reshipped or refunded. Report items damaged in transit within 48 hours of delivery, with photographs.