Products & Materials
What are your pieces made of?
Solid 925 sterling silver, plated in 18K gold. We do not sell brass, zinc alloy, or gold-toned base metal. See Our Material Promise.
Will it turn my skin green?
No. Green skin is a copper reaction, typical of brass jewelry. Our pieces are sterling silver, so there is no brass to react.
I have sensitive skin. Is this safe for me?
Our sterling silver is nickel-free, and nickel is the most common cause of jewelry contact allergy. Most people with sensitive skin and pierced ears wear sterling without issue. If you have a diagnosed metal allergy, check with your doctor before buying.
Will the gold wear off?
All plating wears eventually — this is true of every plated piece from every brand. How fast depends on skin chemistry, how often you wear it, and what it comes into contact with. Following the care guidance above makes a large difference. When it does wear, the silver underneath is still a precious metal.
Does sterling silver tarnish?
Yes, and that is normal. Tarnish is a reaction with sulphur in the air, not a defect. Store pieces in their pouch when not worn, and wipe with a soft dry cloth.
Sizing
How do I find my ring size?
We list rings in US sizes. If you already own a ring that fits the same finger, measure its inside diameter in millimetres and match it to a US size chart. If you are between sizes, go up — fingers swell in heat and later in the day.
What necklace length should I choose?
16" sits at the base of the neck, 18" just below the collarbone, 20" on the upper chest. For layering, choose lengths at least 2" apart so the pieces do not tangle.
Can I exchange for a different size?
Yes, within 30 days, provided the piece is unworn and in its original packaging. See our Refund Policy.
Orders & Shipping
Where do you ship?
Within the United States, all 50 states. We do not currently ship internationally.
How long will my order take?
See Shipping Information for current processing and transit times.
Can I change or cancel my order?
Yes, if it has not yet been dispatched. See Modify or Cancel Order.
My order arrived damaged or incorrect.
Contact us within 48 hours of delivery at support@afrorivane.com with photographs of the piece and its packaging, and we will put it right.
Returns
What is your return window?
30 days from delivery, for unworn items in original packaging. Earrings cannot be returned once worn, for hygiene reasons.
Do you refund shipping?
Original shipping is refunded only where the item was faulty, damaged or incorrect. See the Refund Policy for full detail.
Contact
How do I reach you?
support@afrorivane.com. Support hours are Monday to Friday, 10:00 AM to 8:00 PM (EST), and we reply within one business day.