Refund policy

Refund Policy

We want you to be happy with what you bought. If you are not, you have 30 days from delivery to return it.

Return Window and Condition

Items must be returned unworn, undamaged, and in their original packaging, including any pouch, box and tags. Please keep the original packaging until you are certain you wish to keep the piece.

What Cannot Be Returned

Pierced earrings that have been worn — for hygiene reasons this is a legal restriction, not a company preference
Items showing signs of wear, scratching, resizing or alteration
Items returned without their original packaging
Gift cards and final-sale items

Natural Variation Is Not a Defect

Sterling silver tarnishes with air, and gold plating wears with use. Both are normal properties of the materials, not faults. Slight variation in polish, tone and stone placement between individual pieces is a characteristic of hand-finished jewelry.

How to Start a Return

Email support@afrorivane.com with your order number and the reason for return. We will confirm the return address before you ship anything. Do not send items back without contacting us first — we cannot process returns we are not expecting.

Return Shipping Costs

Faulty, damaged or incorrect items: we pay return shipping and refund the original shipping charge
Change of mind: return shipping is payable by you, and the original shipping charge is not refunded

We recommend a tracked service. We cannot refund a return we do not receive.

Refunds

Once your return arrives and passes inspection we will process the refund within 5 business days to the original payment method. Your bank or card issuer may take a further 3–10 business days to show it.

Exchanges

The fastest route is to return the original item for a refund and place a new order for the size or colour you want, so the replacement is not held up waiting for the return to arrive.