Warranty Policy

Coverage. Afrorivane provides a 1-year limited warranty from the date of delivery to the original purchaser, with proof of purchase. This warranty is not transferable.

We warrant that our jewelry is free from defects in materials and workmanship under normal wear. If a qualifying defect appears within the warranty period, we will — at our discretion — repair the piece, replace the affected component, or replace the product.

What Is Covered

Structural failure under normal wear — a clasp that fails, a chain link that separates, a setting that gives way
Defects in workmanship — faulty soldering, a stone seated incorrectly at the time of manufacture
Plating defects present on arrival, such as visible bare patches or blistering not caused by wear
Stones missing on arrival or lost due to a defective setting

What Is Not Covered

Normal plating wear. Gold plating thins with use. This is expected behaviour of a plated finish, not a defect.
Tarnish on sterling silver. A normal reaction with air, reversible with a silver cloth.
Damage from chlorine, salt water, perfume, lotion, hairspray, household chemicals or ultrasonic cleaners
Bending, scratching, crushing or breakage from impact, sleeping in jewelry, or sporting activity
Damage from repair, resizing, replating or alteration by anyone other than us
Loss or theft
Pieces bought from an unauthorised reseller

How to Make a Claim

Email support@afrorivane.com with your order number, a description of the problem, and clear photographs showing the affected area. We will respond within one business day and tell you whether the claim qualifies before you send anything back.

Do not send a piece back without contacting us first — we cannot process returns we are not expecting.